We still got our discount at this location. GREAT customer service.
My husband made a reservation and was told that the price for the rental would be $165 flat. The manager or whoever he is named Mark told us everything was set up and all we had to do was pay the $165 for two days. We got there and was told no reservation was made even when mark said there was. I even asked him before I hung up the phone I said are you sure? He said yeah just show up at 9 and pickup. There was never a reservation made. They said they were counting on cars to come in and since nothing came back in there was nothing available. Then they needed to do a soft credit check and wanted a $200 deposit. We were never told this by mark. My husband was very upset because he missed thanksgiving with his relatives and decides to just visit for the weekend and now as of today budget screwed him on that too. And to make matters worse the employee and the manager laughed on the phone about the whole situation in our faces. This place is horrible and I will never recommend my relatives to this place. If I could give 0 stars I would. These people are horrible!
I've used many rental car companies over the years. With these guys, yes, the parking lot is very small and sometimes (often) hard to get in and out. However, after using them for the last several years, here is what I can tell you. I've thrown them many curve balls.....Change my pick up time, change the dates of rental, extend a rental, etc. Over the course of somewhere near 50 or more rentals, I've only had one issue. I got a car once that had somehow slipped through without getting cleaned. Smelled horribly of smoke and no one caught it (even me) until I got home. I called first thing the next day and they immediately and without question, swapped the car out. Beyond that, they've been easy to work with and I'll happily continue to use them.
Terrible service at this location. Staff was very unprofessional when I had questions about an additional charge I saw on my checking account and refused to help. Instead of listening to me, she gave me the number to their corporate officers and immediately hung up. I will never go back there again.
They take Debit Cards at their location on W. Market St location. The Akron Canton Airport NO LONGER ACCEPTS DEBIT CARDS. They only take major credit cards, this went into effect in March 2017.
That is any RENTAL CAR LOCATION at Akron Canton Airport. NO DEBIT CARDS.
My debit cards could not be accepted because they came back as being prepaid cards which they are not. I have three separate accounts and all three of them were unable to be used. When offered a cash deposit I was informed that was not acceptable. So basically this place refused to take my money. I don't understand because I can rent trucks with U-Haul, I can use my card to make purchases anywhere that MasterCard and Visa are accepted, and I offered a deposit of several hundred dollars above what the cost to rent the car for 2 days was going to be. Clearly I'm not the only person who has has this problem as there are signs on your counter stating that if your card does not go through because the card machine processes that as a prepaid card account then the customer will need to find an alternative method of payment. I think that this needs to be addressed and dealt with, and having the customer call their card company and because you say that it's a problem with the card is just passing the buck. This is a Budget issue and it should be handled.
Budget Car Rental is a US Car Rental based in Akron, Ohio. Budget Car Rental is located at 259 W Market St, Akron, OH 44303, USA.
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